JEWELRAMIREZ
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03 / EXPERIENCE

EXPERIENCE & HISTORY

AUG 2026 – PRESENT

Junior Programmer

New Media Services – Philippines
  • Develop and maintain features for Resolve, an internal ticketing and workstream platform.
  • Implement ticket comments, threaded conversations, internal notes, public replies, attachments, permissions, and timeline functionality.
  • Develop and update REST API functionality and API documentation for ticket creation and related workflows.
  • Work on Telegram-to-Resolve integrations, including ticket creation, comments, references, and external user interactions.
  • Improve attachment and inline-image handling, including pasted images, multi-file uploads, and storage integration.
  • Test new features in production and identify usability, functional, and workflow improvements.
  • Work with Laravel, Filament, PHP, MariaDB, Redis, Docker, Next.js, and API-based integrations.
  • Collaborate with the development team through Git-based workflows, issue tracking, code review, and feature testing.
Laravel / PHP / Filament / REST API / Next.js / MariaDB / Redis / Docker / Telegram / Git
2025 – 2026

Thesis Leader

NL2SQLViz
  • Led development of an Agentic Natural Language-to-Visualization System.
  • Engineered frontend UI, visualization logic, and core coordination workflows.
  • Supervised development milestones, architecture, and scholarly research.
Quasar Framework / Vue.js / LLMs / LM Studio / NL2SQL / Agentic AI / Data Viz
2025

OJT Intern

Philippine National Bank
  • Assisted in data encoding and management of transaction records.
  • Supported office operations and critical branch IT-related documentation.
  • Assisted in maintaining and troubleshooting branch hardware and connectivity issues.
IT Support / Hardware Troubleshooting / Network Admin / Documentation
2022 – 2026

BS Computer Science

Don Mariano Marcos Memorial State University - South La Union Campus
  • Graduated with a Bachelor of Science in Computer Science.
  • Developed leadership, communication, and teamwork skills through university organizations.
  • Acquired foundational knowledge in programming, algorithms, and system design.
Computer Science / Algorithms / System Design / Software Engineering