Resolve

Overview

Resolve is an internal ticketing and workstream platform at New Media Services designed to streamline company support operations, ticket management, internal notes, public replies, and external messaging integrations.

Problem

Company operations required a high-performance system for handling internal support tickets, permission controls, multi-file media attachments, and real-time external chat bridge workflows.

Solution

Engineered core full-stack features in Laravel and Filament, developed Telegram-to-Resolve REST API integrations, enhanced attachment handlers for inline images, and improved ticket thread workflows.

Role

Junior Programmer

Features

• ✓Threaded ticket conversations, internal notes & public reply systems
• ✓Telegram-to-Resolve integration for ticket creation, references & replies
• ✓Multi-file attachment and inline pasted image handling with storage integration
• ✓Filament administrative dashboard with role & permissions management
• ✓RESTful API endpoints with structured documentation

Technology

Architecture

• •Laravel backend API with Filament administrative dashboard interface
• •MariaDB relational database & Redis caching layer for performance
• •Telegram Bot & REST API bridge for external ticket creation, comments, and notifications
• •Inline image & attachment processing engine for multi-file uploads
• •Docker containerized development & production infrastructure

Outcome

Expanded support handling capabilities and automated cross-platform ticketing workflows for internal operations.